Suggestions and complaints 
To ease way to convey their suggestions and complaints.
- On vehicles: All vehicles (regular service) have a complaints book of Regional Consortium of Transport of Madrid, you can use to communicate their complaint.
- In our facilities. In our facility is also available a complaints book of Regional Consortium of Transport of Madrid (for the regular service).
- A través del Consorcio Regional de Transportes de Madrid: Usted puede mandar sus sugerencias directamente al CRTM a través de este link http://www.citram.es/SUGERENCIAS/ o poner una reclamación en el siguiente link http://www.citram.es/QUEJAS/
- By phone or email. You can use our general information number (91.669.95.72) or email atencionalusuario@etasa.es
- Via website. The easiest way to make their suggestions and complaints is to fill in the form of suggestions and complaints on this website. In this way we will keep you informed of the progress of your communication..
The data in this document will be added to a file to facilitate EMPRESA TURISTICA DE AUTOBUSES, S.A.U. the communication with travellers and customers in order to carry out the functions of their business.
If you do not want your data be part of this file, you can exercise your right of access, rectification, cancellation and opposition which grants, L.O 15/99, de 13 de Diciembre Protection of Personal Data, by letter: C/ Juan de la Cierva, 46. 28823, Coslada (Madrid), or by phone: 91.669.95.72
These data will be stored and protected by the secrecy and confidentiality. Similarly, not be granted or transferred to third parties until we have your permission, and expressly requested in writing either via e-mail or regular mail.
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